Client Support Assistant
As an essential part of our busy EVOLVE support team, you’ll help solve our clients problems and keep their school trips on track. You’ll also apply your confident approach to tech and administration to the speedy resolution to our schools questions.
To apply, please email us your CV with a cover letter setting out why you would be a great choice for this position.
Applications without a cover letter will be automatically rejected. Please include your potential start date.
Closing date: 10am, 19th September 2025
Immediate Start
Client Support
Full-time* (Monday-Friday) | Permanent | Immediate Start
£26,000 FTE
*We will also consider part-time school hours 09:00-14:30 (Monday-Friday) and/or Term time only.
About this role
Are you a proactive problem solver with a knack for administration? Do you thrive in a dynamic work environment where you can make a real impact? If so, we have a new opportunity for you!
We're looking for a Client Support Assistant to join our team at EVOLVE Advice - The Educational Visits Specialists.
EVOLVE Advice provides world-class advice, guidance and training to Schools, Local Authorities and Trusts on all matters relating to learning outside the classroom. The business has a demonstrable growth record and an excellent market reputation. We support almost 4,000 schools globally and have a loyal and developing client base.
As a Client Support Assistant, you will be our clients' first point of contact.
Supporting our clients: You will help schools set up their EVOLVE system* and assist with any technical or non-technical issues they encounter day to day. Your role is crucial in ensuring our clients have a fast and seamless experience with our service. You’ll manage incoming calls, emails and online chats from our clients – usually Educational Visits Coordinators, school Business Managers, Heads, or central teams – helping to resolve their queries quickly and efficiently.
Need to know
This is a permanent, full time (Monday to Friday) position, but we may consider part time school hours (09:00-14:30) and/or term time only for the right candidate. There is a 3 month probation period. We’re looking for an immediate start.
Salary: £26,000 per year (FTE). Location: Long Buckby, Northamptonshire (Hybrid working available)
*EVOLVE is a visit management system provided by eduFOCUS Ltd. It used by staff in around 24,000 education settings in England and Wales to manage their trips and visits including risk management and approvals processes, consent, communication with parents and carers, medical needs and much more. You will be trained as an EVOLVE superuser, enabling you to support staff in schools, LAs and Trusts with their visit management.
Your responsibilities
Client Support
First point of contact for client inquiries via email, phone, and online channels.
Provide fast and professional support to clients, ensuring a high level of customer satisfaction.
Assist clients with navigating our services, documentation, and systems.
Maintain accurate client records and update internal systems with relevant information.
Support the delivery of client communications, such as newsletters, updates, and notifications.
Assist in coordinating client meetings, webinars, events, and training sessions.
We are looking for someone who ….
Has outstanding verbal and written communication skills.
Loves solving problems quickly.
Is professional, positive and friendly.
Is customer-focused.
Has excellent computer skills.
Takes the initiative and proactively identifies tasks requiring attention.
Learns and adapts to fast changes.
Is happy to seek assistance from colleagues where required.
Has a confident attitude towards work.
Remains focused on tasks.
Works well in a small team, communicates with colleagues at all levels and would make a positive contribution to our relaxed, but hard-working office environment.
Has previous relevant experience.
Ideally… (desirable but not essential)
You have experience working directly with education establishments and EVOLVE systems (we will provide training as needed).
You are familiar with using Apple Mac computers (or able to learn quickly).
What we offer
Our team is the driving force behind our success. Working at EVOLVE Advice you’ll benefit from a supportive environment where you’re encouraged to learn and grow in your role. We offer flexible working arrangements to help you manage commitments outside of work and generous holiday entitlement.
What is it like to work at EVOLVE Advice?
It is a unique experience! We are a small, tight-knit group passionate about supporting schools to deliver safe and enjoyable Educational Visits. We do this by developing solutions with intelligent simplicity, agile collaboration, being curiously creative, acting with passionate integrity and encouraging independent initiative. We are owner-run, so you have to be okay with the owner being involved in everything.
We’re proud to be a Great Place To Work certified employer. Read more about what our employees said about working at EVOLVE Advice, here.
