First Aid Booking - Terms and Conditions

• The course duration is fixed by the awarding body and must be attended in full.

• Lateness disrupts everyone’s learning. Trainees arriving more than 20 minutes late may not be able to participate and may be charged the full course cost.

• We are able to vary the course start and finish times if required. Please inform us in advance if you wish to adjust timings so this can be arranged.

• Payment is required on the date of the course. Late payments may incur interest charges in line with current government guidelines.

Cancellation Policy

EVOLVE Advice aims to deliver 100% of confirmed courses. However, circumstances outside of our control may occasionally result in cancellations.

1. Courses cancelled with 1 month or more notice before the start date:

   • If EVOLVE Advice cancels a course, we will arrange a new convenient date for delivery.

   • If the Client cancels a course, no charge will be made provided a new date is booked.

2. Courses cancelled with less than 1 month but more than 2 weeks’ notice:

   • If EVOLVE Advice cancels a course, we will arrange a new convenient date and reduce the course fee by 20%.

   • If the Client cancels a course, 20% of the course fee will be chargeable.

3. Courses cancelled with less than 2 weeks’ notice:

   • If EVOLVE Advice cancels a course, we will arrange a new convenient date and deliver the course free of charge.

   • If the Client cancels a course, 100% of the course fee will be chargeable.